How does your landlord compare to other housing providers?
The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) from 2023-24 onwards.
This table lists shared owner satisfaction, by landlord, for the past three years. Where fewer than half of shared owners were satisfied with the overall service provided by their landlord, we’ve highlighted their score in red.
Are you satisfied with your housing provider landlord? Please scroll to the end of the table to leave a comment.
| Landlord | Total residents | Total shared owners 2024-25 (latest RSH figures) | % of shared owners who are satisfied with their landlord 2025-26 | % of shared owners who are satisfied with their landlord 2024-25 | % of shared owners who are satisfied with their landlord 2023-24 |
|---|---|---|---|---|---|
| A2Dominion Housing Group | 5,000-40,000 | 3,968 | 27.6% | 27.7% | 23.8% |
| Abri Group | More than 40,000 | 4,336 | 53.2% | 52.4% | 62.7% |
| Accent Group Ltd | 5,000-40,000 | 1,307 | 37.4% | 37.4% | 32.8% |
| Amplius Living | 5,000-40,000 | 3,789 | 50.3% | 45.9% | 33.7% / 44.2% |
| Anchor Hanover Group | 5,000-40,000 | 1,660 | 60.2% | 59.7% | 66.3% |
| Aster Group | 5,000-40,000 | 4,379 | 56% | 54.7% | 58.5% |
| bpha | 5,000-40,000 | 3,143 | 50.5% | 45.9% | 49.6% |
| Bromford Flagship Ltd | Over 40,000 | 4,860 | 69.5% | 69.4% | 73.6% |
| Citizen Housing Group | 5,000-40,000 | 1,536 | 44.3% | 34.7% | 36.7% |
| Clarion Housing Group | More than 40,000 | 11,541 | 43.3% | 40.4% | 37.3% |
| Cross Keys Homes | 5,000-40,000 | 1,326 | 71% | 64.0% | 50% |
| East Midlands Housing Group | 5,000-40,000 | 2,324 | 56% | 54.2% | 58.0% |
| Eastlight Community Homes | 5,000-40,000 | 1,168 | 49.3% | 47.4% | N/A |
| Flagship Housing | 5,000-40,000 | 2,157 | 69.5% | 54.5% | 58.2% |
| Great Places Housing Group | 5,000-40,000 | 3,588 | 51.7% | 45.0% | 52.6% |
| GreenSquare Accord | 5,000-40,000 | 1,764 | 51.2% | 41.8% | 24.9% |
| Heylo Housing Registered Provider Ltd | 5,000-40,000 | 8,190 | 69.9% | 62.5% | 53.5% |
| Hightown Housing Association Ltd | 5,000-40,000 | 1,341 | 47.2% | 41.0% | 36.1% |
| Home Group | Over 40,000 | 3,574 | 48.8% | 46.5% | 44.5% |
| Housing 21 | 5,000-40,000 | 1,608 | 87.8% | 83.1% | 79.7% |
| Hyde Housing Association | 5,000-40,000 | 3,892 | 41.2% | 41.1% | 38.8% |
| Jigsaw Homes Group | 5,000-40,000 | 1,369 | 45.8% | 57.6% | 41.2% |
| Karbon Homes | 5,000-40,000 | 1,046 | 61% | 66.1% | N/A |
| Legal & General Affordable Homes Capital | 58.1% | – | – | ||
| Legal & General Affordable Homes Ltd | Under 5,000 | 2,089 | 66.4% | 62.8% | 64.5% |
| LiveWest Homes | 5,000-40,000 | 5,231 | 65.9% | 67.7% | 71.1% |
| London & Quadrant Housing Trust | Over 40,000 | 13,236 | 26.5% | 28.6% | 31.5% |
| M&G Affordable Living | Under 5,000 | 1,692 | N/A | 45.4% | N/A |
| Metropolitan Housing Trust | Over 40,000 | 8,365 | 33.3% | 30.4% | 36.7% |
| Midland Heart | 5,000-40,000 | 2,110 | 61.7% | 53.5% | 52.4% |
| Milton Keynes Council | 5,000-40,000 | 1,480 | 45.7% | 45.7% | 44.8% |
| Moat Homes | 5,000-40,000 | 5,858 | N/A | 43.8% | 37.8% |
| Newlon Housing Trust | 5,000-40,000 | 1,323 | N/A | 35.1% | 30.5% |
| Notting Hill Genesis | Over 40,000 | 8,376 | 24% | 24.2% | 27.5% |
| Nottingham Community Housing Association | 5,000-40,000 | 1,419 | 56% | 59.0% | 62.8% |
| Onward Group | 5,000-40,000 | 1,408 | N/A | 47.9% | 50.9% |
| Orbit Group | Over 40,000 | 5,846 | 54.7% | 53.4% | 49.3% |
| Paradigm Housing Group | 5,000-40,000 | 2,986 | N/A | 58.3% | 54.6% |
| Paragon Asra Housing Ltd | 5,000-40,000 | 2,065 | 41% | 36.3% | 37.8% |
| Peabody Trust | Over 40,000 | 11,673 | 27.4% | 22.9% | 26.6% |
| Places for People Group Ltd | Over 40,000 | 3,720 | 27.2% | 34.0% | 34.4% |
| Platform Housing Group Ltd | Over 40,000 | 6,995 | 44.2% | 53.2% | 48.3% |
| Regenda Ltd | 5,000-40,000 | 1,118 | 55.3% | 45.8% | 42.0% |
| Sage Homes RP | 5,000-40,000 | 3,882 | 60% | 59.0% | N/A |
| Sanctuary Housing Association | Over 40,000 | 4,643 | 46.3% | 50.4% | 50.1% |
| Southern Housing | Over 40,000 | 8,359 | 31.6% | 32.8% | 36.8% |
| Sovereign Network Group | Over 40,000 | 10,827 | 41.9% | 40.9% | 36.9% |
| Sparrow Shared Ownership Ltd | Under 5,000 | 3,070 | N/A | 40.5% | 57.9% |
| Stonewater Ltd | 5,000-40,000 | 3,702 | 45.2% | 44.4% | 41.1% |
| The Guinness Partnership Ltd | Over 40,000 | 7,532 | 44.4% | 45.2% | 48.8% |
| The Housing Plus Group Ltd | 5,000-40,000 | 1,270 | 50.6% | 51.5% | N/A |
| The Riverside Group Ltd | Over 40,000 | 5,157 | 35.7% | 34.1% | 33.3% |
| Thirteen Housing Group Ltd | 5,000-40,000 | 1,248 | 57.3% | 57.2% | 64.7% |
| Together Housing Group Ltd | 5,000-40,000 | 1,573 | 65.3% | 62.2% | 67.4% |
| Torus62 Ltd | Over 40,000 | 1,590 | 48.1% | 58.5% | 57.3% |
| Vico Homes Ltd | 5,000-40,000 | 1,122 | 60.7% | 67.3% | 67.2% |
| Vivid Housing Ltd | 5,000-40,000 | 5,170 | 51.5% | 54.8% | 50.2% |
| West Kent Housing Association | 5,000-40,000 | 956 | 61% | 58.5% | N/A |
| Yorkshire Housing Ltd | 5,000-40,000 | 1,508 | 58.2% | 54.8% | 53.6% |
| Your Housing Group Ltd | 5,000-40,000 | 2,298 | 62.9% | 62.7% | 70.0% |
Source: GOV.UK Tenant Satisfaction Measures (2023-24 and 2024-25) and registered provider websites (2025-26)
DISCLAIMER: The information provided on this website is for general purposes only. It is not intended to be a substitute for legal, financial, tax or other professional advice. Everyone’s situation is different so always seek expert advice on any questions you may have.
Featured image: juicy_fish on Magnific
Be First to Comment