Shared Ownership Resources is committed to providing the best possible service through the information, advice and advocacy work we undertake. We welcome feedback to help us maintain high quality services. Whether you’re happy with what we do, or you think we’re not getting it right, please let us know.

If you’re happy with our services

If you’re happy with our information, advice and advocacy work, tell us! There are various ways you can do this.

• Email us at info@sharedownershipresources.org
• Post a comment here on our website

Positive feedback helps us learn from our successes and, sometimes, it can help support our fundraising efforts.

Constructive feedback

Is there something we’re not doing? Or, perhaps, not doing as well as we could? We can’t promise to act on every suggestion. But we welcome feedback. It helps us plan, develop and improve our work championing the interests of shared owners and people considering shared ownership.

Complaints

If you’re dissatisfied, we want to know. Whether you’d prefer to make an informal complaint, if you weren’t satisfied with our response to an informal complaint, or you’d like to progress straight to a formal complaint, please email us at info@sharedownershipresources.org.

It will help us investigate your complaint if you provide as much detail as possible.

• Your full name and contact details.
• The date (and time, if relevant) of the event and issue.
• The name(s) of anyone involved, if applicable and known.
• A clear description of your concerns.
• Copies of any relevant documents.
• The outcome you are seeking.

We promise to take your complaint seriously, and respond in a professional, fair and constructive manner.

We will acknowledge all complaints within twelve working days, and aim to provide a full response within six weeks. If your complaint requires more detailed investigation, we’ll let you know what to expect and our expected timeframe for resolution.

Taking it further

We will strive to resolve any complaints. However, if you aren’t satisfied with the outcome of your complaint, GOV.UK offers advice on what to do next – whether it is taking your complaint to a regulator, or escalating a serious complaint to the Charity Commission.

You can find further information here: Complain about a charity

To raise a serious concern with the Charity Commission, please refer to their guidance: Raising a concern.

Last updated 15/9/2025