How does your landlord compare to other housing providers?
The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) from 2023-24 onwards.
This table lists shared owner satisfaction, by landlord, for the past two years. Where fewer than half of shared owners were satisfied with the overall service provided by their landlord, we’ve highlighted their score in red.
Are you satisfied with your housing provider landlord? Let us know in the comments below.
| Landlord | Total residents | Total shared owners 2024-25 | % of shared owners who are satisfied with their landlord 2024-25 | % of shared owners who are satisfied with their landlord 2023-24 |
| A2Dominion Housing Group | 5,000-40,000 | 3,968 | 27.7% | 23.8% |
| Abri Group | More than 40,000 | 4,336 | 52.4% | 62.7% |
| Accent Group Ltd | 5,000-40,000 | 1,307 | 37.4% | 32.8% |
| Amplius Living (2024-25) / Grand Union Housing Group and Longhurst (2023-24) merged to form Amplius | 5,000-40,000 | 3,789 | 45.9% | 33.7% 44.2% |
| Anchor Hanover Group | 5,000-40,000 | 1,660 | 59.7% | 66.3% |
| Aster Group | 5,000-40,000 | 4,379 | 54.7% | 58.5% |
| bpha | 5,000-40,000 | 3,143 | 45.9% | 49.6% |
| Bromford Flagship Ltd | Over 40,000 | 4,860 | 69.4% | 73.6% |
| Citizen Housing Group | 5,000-40,000 | 1,536 | 34.7% | 36.7% |
| Clarion Housing Group | More than 40,000 | 11,541 | 40.4% | 37.3% |
| Cross Keys Homes | 5,000-40,000 | 1,326 | 64.0% | 50% |
| East Midlands Housing Group | 5,000-40,000 | 2,324 | 54.2% | 58.0% |
| Eastlight Community Homes | 5,000-40,000 | 1,168 | 47.4% | N/A |
| Flagship Housing | 5,000-40,000 | 2,157 | 54.5% | 58.2% |
| Great Places Housing Group | 5,000-40,000 | 3,588 | 45.0% | 52.6% |
| GreenSquare Accord | 5,000-40,000 | 1,764 | 41.8% | 24.9% |
| Heylo Housing Registered Provider Ltd | 5,000-40,000 | 8,190 | 62.5% | 53.5% |
| Hightown Housing Association Ltd | 5,000-40,000 | 1,341 | 41.0% | 36.1% |
| Home Group | Over 40,000 | 3,574 | 46.5% | 44.5% |
| Housing 21 | 5,000-40,000 | 1,608 | 83.1% | 79.7% |
| Hyde Housing Association | 5,000-40,000 | 3,892 | 41.1% | 38.8% |
| Jigsaw Homes Group | 5,000-40,000 | 1,369 | 57.6% | 41.2% |
| Karbon Homes | 5,000-40,000 | 1,046 | 66.1% | N/A |
| Legal & General Affordable Homes | Under 5,000 | 2,089 | 62.8% | 64.5% |
| LiveWest Homes | 5,000-40,000 | 5,231 | 67.7% | 71.1% |
| London & Quadrant Housing Trust | Over 40,000 | 13,236 | 28.6% | 31.5% |
| M&G UK Shared Ownership Ltd | Under 5,000 | 1,692 | 45.4% | N/A |
| Metropolitan Housing Trust (2024-25) / Thames Valley Housing Association (2023-24) | Over 40,000 | 8,365 | 30.4% | 36.7% |
| Midland Heart | 5,000-40,000 | 2,110 | 53.5% | 52.4% |
| Milton Keynes Council | 5,000-40,000 | 1,480 | 45.7% | 44.8% |
| Moat Homes | 5,000-40,000 | 5,858 | 43.8% | 37.8% |
| Newlon Housing Trust | 5,000-40,000 | 1,323 | 35.1% | 30.5% |
| Notting Hill Genesis | Over 40,000 | 8,376 | 24.2% | 27.5% |
| Nottingham Community Housing Association | 5,000-40,000 | 1,419 | 59.0% | 62.8% |
| Onward Group | 5,000-40,000 | 1,408 | 47.9% | 50.9% |
| Orbit Group | Over 40,000 | 5,846 | 53.4% | 49.3% |
| Paradigm Housing Group | 5,000-40,000 | 2,986 | 58.3% | 54.6% |
| Paragon Asra Housing Ltd | 5,000-40,000 | 2,065 | 36.3% | 37.8% |
| Peabody Trust | Over 40,000 | 11,673 | 22.9% | 26.6% |
| Places for People Group Ltd | Over 40,000 | 3,720 | 34.0% | 34.4% |
| Platform Housing Group Ltd | Over 40,000 | 6,995 | 53.2% | 48.3% |
| Regenda Ltd | 5,000-40,000 | 1,118 | 45.8% | 42.0% |
| Sage Homes RP | 5,000-40,000 | 3,882 | 59.0% | N/A |
| Sanctuary Housing Association | Over 40,000 | 4,643 | 50.4% | 50.1% |
| Southern Housing | Over 40,000 | 8,359 | 32.8% | 36.8% |
| Sovereign Network Group | Over 40,000 | 10,827 | 40.9% | 36.9% |
| Sparrow Shared Ownership Ltd | Under 5,000 | 3,070 | 40.5% | 57.9% |
| Stonewater Ltd | 5,000-40,000 | 3,702 | 44.4% | 41.1% |
| The Guinness Partnership Ltd | Over 40,000 | 7,532 | 45.2% | 48.8% |
| The Housing Plus Group Ltd | 5,000-40,000 | 1,270 | 51.5% | N/A |
| The Riverside Group Ltd | Over 40,000 | 5,157 | 34.1% | 33.3% |
| Thirteen Housing Group Ltd | 5,000-40,000 | 1,248 | 57.2% | 64.7% |
| Together Housing Group Ltd | 5,000-40,000 | 1,573 | 62.2% | 67.4% |
| Torus62 Ltd | Over 40,000 | 1,590 | 58.5% | 57.3% |
| Vico Homes Ltd / Previously known as Wakefield and District Housing Limited | 5,000-40,000 | 1,122 | 67.3% | 67.2% |
| Vivid Housing Ltd | 5,000-40,000 | 5,170 | 54.8% | 50.2% |
| West Kent Housing Association | 5,000-40,000 | 956 | 58.5% | N/A |
| Yorkshire Housing Ltd | 5,000-40,000 | 1,508 | 54.8% | 53.6% |
| Your Housing Group Ltd | 5,000-40,000 | 2,298 | 62.7% | 70.0% |
Source: GOV.UK Tenant Satisfaction Measures
DISCLAIMER: The information provided on this website is for general purposes only. It is not intended to be a substitute for legal, financial, tax or other professional advice. Everyone’s situation is different so always seek expert advice on any questions you may have.
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